Delivery and Shipping

 
 

Delivery fees are waived for orders above $1,500 (Singapore dollars).

Our delivery charges includes the processing of your order, handling, packing of the products purchased, and delivery (including assembly of products) to a location of your choice within Singapore.
Additional fees will apply for deliveries with no lift access or extra services e.g. sofa disposal, delivery to areas with limited accessibility such as lack of elevators, etc. For orders under $1,500, we provide delivery services at a payable fee of $60 for Monday to Friday, and $90 for Saturdays. Unfortunately, we do not provide delivery services on Sundays and Public Holidays.
These fees are set out in Table 1 below:


Table 1

Delivery Fee for orders under $1,500

Monday – Friday ($60)

Saturday ($90)

Non –Lift accessible level

SG$12.00 per item per storey/floor level
(e.g. 5th floor [$12 X 5 = $60 X 2 = $120])

At the point of purchase, the sales personnel will reserve a delivery slot for the customer
subject to availability.

Any rescheduling of delivery will have to be done 3 working days in advance or a
rescheduling fee will be charged.

The rescheduling of delivery will also be subject to availability.
(Do note that delivery slots will be limited during peak periods or after sales events)

The customer is wholly responsible for ensuring that the purchased items can fit in the room or location of choice and can be delivered through all internal and external entry points by verifying building access, lift access and all doorway measurements. External access from the loading bay or car park to the delivery area must be clear and accessible with no blockage, and the internal (inside) area where the furniture will be placed must also be clear and accessible for placement of furniture.
In the event that accessibility causes a delivery to be unsuccessful,
no refunds or exchange will be allowed.

Our in-house deliveries will be scheduled into different timeslots (e.g, 9am - 12pm, 1pm - 5.30pm), and we are unable to deliver at a specific or fixed timing e.g. 10 am or 3 pm.
The time slot allocated for the delivery will only be advised 2-3 days before the scheduled date.

The option of Self-Collection is available and can only be done at our Commune Experience Centre located at 28 Defu Lane 4, Singapore 539424. Do inform our sales personnel should you wish to self collect and they will make the necessary arrangements.

Delivery time may be affected due to traffic condition and unfavourable weather, etc.
In such cases, the delivery team will make the best effort to notify the customer of any possible delays.
However, Commune will not be liable for such delays.

As we deal with different suppliers, items may arrive at different times at our distribution points.
As such, should you require your order to be sent separately, you will be charged a delivery fee for any additional deliveries.

Commune reserves the right to change the delivery date due to any unforeseen circumstances.
Commune will act within our means to notify you at the soonest of any possible delays or difficulties.
Commune will not be liable for any inconvenience, loss, damages, charges or expenses that may arise from any delays, postponements, incomplete or unfulfilled deliveries.

For our overseas customers who support us and are interested in our designs, unfortunately, we currently do not provide any shipping services outside of Singapore.

However, you can find your nearest Commune dealer or look for a Commune store in your country here. Thank you!

Receiving of Order

When taking delivery of the order, customer or appointed party shall inspect the item(s) and surroundings (home / delivery venue) before the delivery team leaves the premises. Should there be any defects, please alert the delivery team and note it down on the delivery order. Alternatively, you can also write in to enquiries@thecommunelife.com with a short description and with photos attached. The team will revert to you in 3 working days. 

In the event that an exchange cannot be done, Commune reserves the right to offer a refund or a substitute. All 1-1 exchanges will depend on the availability of the item / next available shipment.

Should the customer not comply with this clause, Commune reserves the right to reject any claim of warranty. Please note that once the delivery order is signed off, it is deemed that the order has been received in good order.

Checking of Order

The customer is responsible to check against the invoice at the point of sale to ensure that there are no discrepancies to the order. Commune will not be obliged to fulfil the order should there be any discrepancies.  However, the cancellation policy can still be applied under specified conditions.